B-MONEY FAQ’S

Depending on your desired card limit Government-issued identification, Passport,  and proof of income are required. 

Please see a list of our supported and unsupported countries click here

Yes, you can use your card anywhere Mastercard is accepted.

Once you have completed all the necessary sign up requirements and KYC, A virtual card is generated instantly and the order for printing is submitted. Your card will be shipped to you within two weeks.

The Bmoney Plus+ Card is not NFC enabled.

The Bmoney Premium Card is NFC enabled.

24/7 Fraud monitoring is included and mandatory for all B-Money card accounts. Cardholders should take extra precautions to ensure that their personal information including pin# is secure.

If you lose your wallet, notice unusual activity on your card account, or suspect your card details have been compromised, notify us immediately.


ONLINE:

STEP 1: Accessing your MY ACCOUNT

STEP 2: On the Dashboard under Card Management click LOCK

BY PHONE: 

lock your card by contacting our 24 hours a day, 7 days a week support via the number on the back of your card  1-855-460-5050.

 

Replacement Card:

Please email us at support@bmoney.io for your replacement card. There is a $15 fee for all card replacements.

 

Users can have one card per currency.

Card holders that did not complete the KYC have a limit of $1000 USD withdrawals per day.  Customer who have completed the KYC have a withdrawal limit of !0,000 USD per day.

Please see the full list on fees on our product page or click here

Currently we support USD and EUR. We will be adding a multitude of fiat currencies in the near future.

The BMoney app is currently under construction. Once completed it will be available on both apple and Android devices on googles play store and Itunes.

CASH deposits normally are completed within 24 hours but can take up to 48 hours.

BITCOIN & ETHEREUM deposits can be as fast as 15 minutes and up to a few hours.

Crypto deposits made before 19:00 UTC will be credited the same business day. Crypto deposits made after 19:00 UTC will be credited the following business day.

Bank of America, Uni Credit